We offer the following shipping options:
• Standard Shipping (FREE) - Delivery usually within 3 to 7 business days
• Expedited Shipping ($4.95) - Delivery usually within 2 business days
• Priority Shipping ($9.95) - Delivery usually within 1 business day
(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)
Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. Secret Beauty Club is not responsible for any custom clearance charges or delivery delays; you should contact your local postal provider for more information.
To complete your return, we require a receipt or proof of purchase
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded – sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
For details on how to return your product, you should email firstname.lastname@example.org.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.